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Terms of Service

Each order you place is a legally enforceable contract. 

If you fail to pickup your order, you are still obligated to pay for the items you order.

We will inspect all orders prior to distribution. In the event that product gets damaged during packing, we will provide a store credit to the customer, provided that the damaged goods are returned.

Our goal is to provide the highest quality produce, and we require our producer to deliver market-grade products. The customer understands that since some  of our farmers do not use pesticides or herbicides, fruits and vegetables may not look "perfect".

CSA box(s) return policy. Please return these weekly at pick up as each client is issued two for the season and included in the membership fee paid up front. These boxes are costly and by sanitizing and reusing them for our 13 week program we are helping the environment and the cost to you in the program.

Freighting for Hire Policy Term

This policy applies to all shipments transported by Valley Roots Food Hub under a freighting for hire arrangement. "Freighting for hire" is defined as the transportation of goods for compensation by a carrier who is not the owner of the goods.

  1. Scope of Service:
    Valley Roots Food Hub agrees to transport goods as specified in the shipping order from the point of origin to the designated destination. All services are performed under a contract of carriage and subject to applicable laws and regulations.

  2. Carrier Responsibilities:
    Valley Roots Food Hub is responsible for the safe and timely delivery of goods, except in cases of force majeure or circumstances beyond reasonable control. The carrier is not liable for loss or damage caused by improper packaging, acts of the shipper, or inherent vice of the goods.

  3. Shipper Responsibilities:
    The shipper must accurately describe, label, and package all goods for safe transport. The shipper is responsible for providing necessary documentation and complying with all regulatory requirements.

  4. Compensation:
    The shipper agrees to pay all applicable freight charges as detailed in the contract or shipping order. Payment terms are net 15 days from invoice date unless otherwise agreed in writing.

  5. Insurance:
    Valley Roots Food Hub maintains standard cargo insurance as required by law. Additional insurance coverage can be arranged at the shipper’s request and expense.

  6. Claims:
    Any claims for loss or damage must be submitted in writing within 14 days of delivery (or scheduled delivery) of the goods.

  7. Limitation of Liability:
    Carrier liability for cargo loss or damage is limited to $1.00 per pound or $500 per shipment, unless a higher value is declared and additional charges are paid.

  8. Governing Law:
    This policy and all related agreements are governed by the laws of the State of Colorado.

By engaging Valley Roots Food Hub for freighting services, the shipper acknowledges and accepts these terms.